Consumer-Facing Complaints Procedure

Making a Complaint

We aim to deliver excellent customer service. If we fall short, you can complain via:

• Phone: 01727 326213
• Email: contact@drivafinance.co.uk
• Post: 55 Baker Street, London, W1U 7EU

What to Expect

• If resolved within 3 business days, you’ll receive a Summary Resolution Communication (SRC).
• Otherwise, we’ll send a written acknowledgement within 5 business days.
• We aim to provide a final response within 8 weeks.

If You’re Still Unhappy

You may refer your complaint to the Financial Ombudsman Service (FOS):

• Tel: 0300 123 9 123
• Email: complaint.info@financial-ombudsman.org.uk
• Post: Exchange Tower, London, E14 9SR
• Online: https://www.financial-ombudsman.org.uk/contact-us/complain-online

Deadline: Complaints must be referred within 6 months of our final response.